(3-Hour equivalency)
Course Summary (brief description of course)
The art of De-Escalation – Principles of Success. Learn Principles for Success
Course Performance Objectives (4 or 5 measurable objectives)
- Able to describe the importance of connecting with people for de-escalation
- Able to explain the difference between deliberate listening and active listening and the importance of deliberate listening in the de-escalation process
- Able to describe what Para-Verbal’s are and their role in the de-escalation process
- Able to explain the four tenets of procedural justice and their role in the de-escalation process
- Able to describe what the acronym L.E.A.P.S. stands for and how it is utilized within the de-escalation process
- Able to explain the benefits of Paraphrasing in the de-escalation process
| Time | Topics covered | Methodology |
| Hour 1 | (Objectives 1, 2, and 3) Success Principle #1 Connection
Success Principle #2 Deliberate Listening Success Principle #3 Para Verbal Communications and De-Escalation Success Principle #4 The Four Tenets of Procedural Justice
|
Lecture
TV/Video/DVD Group Discussion Demonstration
|
| Hour 2 | (Objectives 4,5 and 6)
Success Principle #5 The Five Universal Truths and De-Escalation Success Principle #6 L.E.A.P.S. and the De-Escalation Process Success Principle # 7 The Benefits of Paraphrasing for De-Escalation Success Principle #8 Ten Things you never say to anyone under the influence of emotion. Module Warp and final Quiz |
Lecture
TV/Video/DVD Group Discussion Demonstration
|
Course Features
- Lecture 0
- Quiz 0
- Duration 3 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
