Exceptional Customer Service

Many of the problems we encounter in the workplace result from poor interpersonal communication. Whether we are frustrated by misunderstandings, a lack of information, or worrying about handling a critical conversation, communication is often at the root of the issue – and – the solution. By learning to communicate more effectively, we can stop problems from escalating and create a more efficient and harmonious workplace environment. We can also present ourselves more positively to colleagues, clients, and professional partners such as community-based organizations. This experiential course is designed to introduce the participant to the intricacies of exceptional customer service. Participants will learn and apply the steps required to communicate effectively and efficiently. Participants will learn the four building blocks required to communicate effectively and clearly. They are showing up as one’s personal best, listening carefully, understanding, and being understood. During this course, participants will explore the research behind effective communication practices to help them refine their communication skills and ensure their intended message is heard. The evidence-based tool of reflective listening will be utilized and practiced throughout to sharpen skills during conversations and everyday interactions.