(3-Hour equivalency)
Course Summary (brief description of course)
Welcome to the class on the art of De-Escalation—a critical skill set for Probation Officers aimed at diffusing potentially volatile situations before they escalate. In this course, we will explore proven techniques and strategies designed to promote calm, foster communication, and ensure safety for all parties involved. Understanding the importance of de-escalation in our daily interactions is fundamental to maintaining a professional and effective approach in the field of probation. Together, we will learn how to navigate challenging situations with empathy, assertiveness, and a commitment to peaceful resolutions.
Course Performance Objectives (4 or 5 measurable objectives)
- Able to describe how de-escalation and situational awareness work together
- Able to describe body language indicators of Aggression
- Able to explain the role of conflict in Perception
- Able to describe the Harvard Hope Study
- Able to explain Communication in Conflict
- Able to describe the de-escalation funnel and the de-escalation process
| Time | Topics covered | Methodology |
| Hour 1 | (Objectives 1, 2, and 3) The 4 Elements of Situational Awareness and Safety, Your Awareness Mindset, Body Language Indicators of Aggression, Situational Awareness and De-Escalation, Understanding Conflict, and the Role of Perception
|
Lecture
TV/Video/DVD Group Discussion Demonstration
|
| Hour 2 | (Objectives 4,5 and 6) From Stress to Crisis, Harvard Hope Study, Communication in Conflict, Ability to Reason, Use Voice Not Force, Navigating Conflict with Control and Understanding, The de-escalation funnel and process | Lecture
TV/Video/DVD Group Discussion Demonstration
|
Course Features
- Lecture 0
- Quiz 0
- Duration 3 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
