Course Summary (brief description of course)
In today’s fast past world, people have a lot to accomplish, and sometimes tempers can flare. Our jobs require that for our own safety, we are able to recognize when others become emotionally hijacked, and we must have the skill sets to de-escalate situations into workable solutions.
Course Performance Objectives (4 or 5 measurable objectives)
- Able to articulate when someone is becoming emotionally hijacked
- Able to describe how to use the 4-Tenants Principal Policing in Disarming Dialogue
- Able to discuss how Empathy and Paraphrasing can be utilized as a tool
- Able to describe the 5 tools for voluntary compliance
- Able to articulate how to use the 5-Step process during an aggressive situation
| Time | Topics covered | Methodology |
| Hour 1 | (Objectives 1 & 2) What is de-escalation
Identifying Triggers 4 Tenants of Principal Policing and De-Escalation Quiz The Five Tools for Voluntary Compliance |
Lecture
TV/Video/DVD Group Discussion Demonstration
|
| 30 Minutes | (Objectives 3, 4 & 5) Use of Empathy and Paraphrasing
Quiz Use of 3rd Point and 4th Point The 5 Tools for Voluntary Compliance Using the OODA loop as a Threat Assessment Tool Quiz |
Lecture
TV/Video/DVD Group Discussion Demonstration
|
Course Features
- Lecture 0
- Quiz 0
- Duration 2 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
